Kjerr
4Answer
Public replies and internal notes
Answer the customer in public with a reply, or leave context for your team with a note only they can see.
| Public reply | Internal note | |
|---|---|---|
| Who sees it | Everyone, on the idea's page | Your team only |
| Shown as | Your name and job title, with a Team badge | Marked Internal in the thread |
| Emails | The author, voters and commenters, if reply emails are on | Colleagues you mention |
| Files | Up to five | None |
Reply in public
- Open the idea, or press r.
- Write in the Public reply card. Add screenshots or files if they help.
- Click Send reply.
The confirmation tells you how many people were emailed. Your name and job title on replies come from your profile.
Leave a note
Write in the Internal note card and click Save note. Notes are for context: who asked on a call, what engineering said, why this is harder than it looks.
The thread
The Thread card under them shows everything on the idea in order: customers' comments, team replies and internal notes.
Something missing or wrong here? Write to hello@kjerr.io.