KjerrOne list for every source
Ideas posted on the board, ideas a teammate adds for a customer who wrote in, and ideas imported from a Canny export sit in the same list, each marked with where it came from. The board side is the feature request board.
A feedback tracker
with an inbox for every teammate.
Kjerr is a feedback tracker for product teams: every request lands in one shared list with a status, a vote count and the people who asked, and each teammate gets a personal queue of what changed since they last looked. There is no spreadsheet to keep in step.
Feedback tracking that starts where the feedback arrives
Feedback tracking breaks when the tracker is a copy that someone updates after reading a ticket. In Kjerr the tracker is the place the feedback lands, so it is never behind.
A status on every item
Under consideration, Planned, In Development, Shipped, Declined by default, renamed and reordered as you like. Set one with a number key. The public roadmap follows at once.
Who is waiting, not only how many
Each idea shows its votes and the people behind them, with company, plan and MRR when your product passes them. Reports counts the ideas still awaiting a response.
A personal inbox for each teammate
A shared list goes unread because nobody knows which part of it is theirs. In Kjerr each teammate has three tabs: My inbox, All ideas and Done.
- My inbox holds every idea with something new since you last marked it done.
- Filters for Unread, New ideas, New activity, Mentions, Replied by me and Following.
- Mark done takes an idea out of your queue until something new happens on it.
- Follow keeps an idea in your Following list whatever happens to it.
- Write @ and a colleague's name in a reply or an internal note, and they find it under Mentions and are told by email.
- Your own reply never marks an idea unread for you.
Customer feedback tracking without double counting
Customer feedback tracking only counts demand correctly when the same request is one item, not five. Kjerr removes duplicates at three points.
- While someone types a title, similar ideas appear with a vote button beside each.
- A teammate merges two ideas by hand: votes de-duplicate, comments move and the old link redirects.
- AI merge scans the whole board and suggests groups of duplicates, with the full text of each idea.
- You pick the idea to keep, the status to keep and whether the authors are emailed.
- A group marked as not duplicates is never suggested again.
- Each teammate can run 2 scans a day. Nothing merges without a person's approval.
Tracking one request from arrival to shipped
- It arrives. The idea appears in All ideas and in each teammate's My inbox, unread.
- Someone reads and replies. A public reply can carry screenshots and files. An internal note and private tags stay inside the team. If the idea is in another language, Translate shows it in yours with the original folded beneath.
- The status changes. Kjerr asks whether to email the author and the voters or to change it quietly.
- It ships. Setting the status to Shipped emails everyone who asked. That is the last step of the customer feedback loop.
- You mark it done. It leaves your inbox and waits under Done. A new comment brings it back.
What this feedback tracking software leaves out
Kjerr is feedback tracking software for the customer side of the work. It does not try to be the team's task board. These are deliberately not in the product:
- Assignees, due dates and sprints. Mentions and Follow are the only routing.
- Scores in the inbox. RICE scoring lives on the team-only internal roadmap, next to the votes and MRR.
- A built-in sync with Jira or Linear, or a Slack integration. Webhooks and the REST API let you wire your own.
- AI that tags or replies. AI suggests duplicates, translates, and sorts feedback into Insights that link back to every idea; a person decides.
Who it is for
Product teams at SaaS companies of any size, from startups to enterprise, that want a public feedback board, a team-only roadmap scored with RICE, and reliable follow-up emails without a help-desk suite or a per-seat bill. If the tracker you need has assignees and deadlines, keep your issue tracker for that and use Kjerr for the requests and the replies. What the numbers say once the feedback is tracked is covered in the guide to customer feedback analysis.
Questions, answered plainly.
What is a feedback tracker?
A feedback tracker is a single list of what customers asked for, where each item carries a status, a count of who wants it and a record of what the team replied. It answers two questions at any moment: what is waiting for us, and what did we tell the people who asked.
How is a feedback tracker different from a spreadsheet?
A spreadsheet is a copy that someone has to keep up to date. In Kjerr the tracker is where the feedback arrives: customers post and vote on the board, the status is set in the same place, and the people who asked are emailed from it. There is nothing to copy across.
How does each teammate know what needs their attention?
Every teammate has a personal queue called My inbox. It holds each idea with something new since they last marked it done: a new idea, a customer comment, a colleague's reply or note, or a status change. Filters narrow it to Unread, New ideas, New activity, Mentions, Replied by me and Following.
Can I change a status without emailing customers?
Yes. When a status changes, Kjerr asks whether to email the author and the voters or to change it quietly. Use the quiet option for housekeeping and the email for news people are waiting for.
Does AI merge combine ideas on its own?
No. AI merge scans the board and suggests groups of ideas that say the same thing, showing the full text of each. A teammate picks the idea to keep and the status to keep, and approves or dismisses the suggestion. Each teammate can run 2 scans a day.
Can the tracker handle feedback written in other languages?
Yes. A Translate button on the idea card turns one idea into your workspace language, up to 30 ideas a day per teammate, and a board can translate every idea automatically. The multilingual feedback page explains both.
Related pages
Feature request toolThe public board the tracker is fed from.
Customer feedback analysisWhat to count once feedback is in one list.
Multilingual feedbackRead and answer ideas written in other languages.
NPS survey toolOne number for whether the loop works, with the reasons attached.
Give your users an answer.
Kjerr is free during early access, with every feature included and no credit card. When paid plans arrive they will be priced per workspace, never per admin seat and never per tracked user, so the number of people who post, vote or comment never changes the bill.