Kjerr01 — Collect
One place for requests
A board or widget where users post ideas and bugs, instead of support tickets, tweets and sales notes nobody reconciles.
Customer feedback tools,
compared honestly.
Customer feedback tools collect requests, let users vote, give the team a place to triage and tell users when something ships. This page explains the category, lists nine common options including Kjerr, and says who each one suits.
What customer feedback management tools do
02 — Vote
Let demand rank itself
Other users vote and comment. Duplicate detection keeps the votes on one idea.
03 — Triage
Set a status
The team reads, replies, merges and moves ideas through statuses that a roadmap shows publicly.
04 — Close the loop
Tell the people who asked
An email when the status changes or the feature ships. The step most tools treat as optional and most users remember.
Nine customer feedback tools, in one line each
KjerrFeedback board with voting, merge, status roadmap, a team-only RICE roadmap, changelog, close-the-loop emails, a widget and AutoFlow AI for customer calls. No per-user pricing. Free in early access. Customer feedback software.
CannyFeedback boards, prioritization scoring, roadmaps, changelog and Autopilot AI, with many integrations. Priced by tracked users. Canny alternatives.
FeaturebaseSupport inbox, live chat, AI agent, feedback hub, roadmap, changelog and help center in one subscription. Priced per seat. Featurebase alternative.
UserVoiceLong-established enterprise feedback management with account-weighted prioritization and CRM integrations. Switching from UserVoice.
ProductboardProduct management platform where feedback feeds features, prioritization frameworks and roadmaps. A lighter Productboard alternative.
NoltSimple hosted feedback board with voting and a roadmap. Compare Kjerr and Nolt.
FrillFeedback board, roadmap and announcements with widgets. Frill alternative.
FiderOpen-source, self-hosted feedback board. Compare Kjerr and Fider.
SleekplanFeedback, roadmap, changelog and satisfaction surveys with in-app widgets. Sleekplan alternative.
More side-by-side pages: Aha! Ideas alternative, Pendo alternative, Upvoty alternative, UserJot alternative, or compare feedback tools one by one.
Descriptions of other products are summaries of their public websites; each vendor's site is the authority on its own features.
How to choose a feedback tool: three questions
- Where do your users sign in? If they are already logged in to your product, you want single sign-on so they never create a second account. On Kjerr SSO is in every workspace.
- How do you prioritize? By votes and who is asking, or by a scoring framework with effort and impact? Kjerr does both: the votes, companies and MRR sit beside a RICE score on a team-only roadmap.
- One tool or one job? Support inbox, help center and feedback together, or a feedback tool next to the support tool you already have. Kjerr is the second.
Questions, answered plainly.
What is a customer feedback tool?
A customer feedback tool collects feature requests and bug reports from users in one place, lets other users vote and comment so the popular requests rise, gives the team a way to triage and set a status, and tells the people who asked when something ships. Most tools add a public roadmap and a changelog. Some add prioritization frameworks, integrations, surveys, AI summaries and support inboxes.
What is the lightest customer feedback tool?
Kjerr is among the lightest hosted options: a board, voting, an admin inbox, a status roadmap, a changelog and follow-up emails, with a team-only RICE roadmap and an NPS card, and no other surveys, help center, AI-written replies or third-party integrations. Fider is the lightest self-hosted option.
How do I choose a customer feedback tool?
Decide three things first: whether your users will sign in from your product (needs SSO), whether you prioritize with a scoring framework such as RICE or by votes and revenue alone, and whether you want support, help center and feedback in one tool or feedback alone. Then check the pricing unit: per seat, per tracked user or per workspace changes the bill as you grow. Once you have chosen, here is a guide to collecting customer feedback with it.
What are the best free customer feedback tools?
Kjerr is free with every feature during early access. Canny has a free plan limited to 25 tracked users, and Featurebase has a free plan with one seat. Fider is open source and free to self-host. Check what the free tier meters: tracked users, seats or ideas.
Should the feedback board be public?
Usually yes: a public board deduplicates requests, lets voters see progress and gives search engines pages to index. A members-only board suits products under NDA or with sensitive customers. Kjerr supports both, and lets each board choose whether AI crawlers may index it.
Give your users an answer.
Kjerr is free during early access, with every feature included and no credit card. When paid plans arrive they will be priced per workspace, never per admin seat and never per tracked user, so the number of people who post, vote or comment never changes the bill.