Kjerr is customer feedback software for product teams: collect feature requests, let users vote, triage in one inbox, and email everyone who asked the moment it ships. AI reads your customer calls for you, and the bill never grows with your users.
Your board is live at yourname.kjerr.io about a minute after you sign up.
How it works
Kjerr is a customer-feedback tool for collecting feature requests on a public board or in a widget on your own site, letting users vote, triaging feedback in one inbox, pulling feedback out of recorded customer calls with AI, scoring priorities on a team-only internal roadmap and notifying users by email when a request changes status or ships. It intentionally excludes help centers, AI-written replies and surveys beyond a single NPS card.
Short title, optional detail, screenshots and files, one click to vote. No account wall: readers browse and search freely, and confirm an email once before their first post, or arrive already signed in from your product. See what a feedback portal needs to work.
While someone types a title we surface the ideas that already say it, with a vote button right there. When one slips through, merge it: votes de-duplicate, comments move, the old link redirects.
Change a status or reply, and every person who asked for it hears about it by email within seconds, under your workspace name, with one-click unsubscribe. That is the customer feedback loop, closed for you.
The loop, end to end
Three portal sections, each a switch in settings, and an optional Topic map that charts ideas per topic. The roadmap is your statuses in four columns; announcements are a changelog with reactions, comments, search and a verified email subscription. Each one in detail: the feature request tool, the public roadmap tool and the changelog tool.
Rename, recolour and reorder them; the roadmap follows.
One list, keyboard shortcuts jk1–5, drafts that survive a misclick, merge for the inevitable duplicates. Each teammate has a personal queue of what changed since they last looked, which makes it a feedback tracker and not only a list.
AI that does the reading
AI in Kjerr reads what nobody has time to read and hands the team a short list. It never writes to your customers.
Connect Fireflies, Fathom or tl;dv with an API key. AutoFlow pulls each recorded call and suggests the feature requests, bugs, pricing and usability points customers raised, with the sentence each came from. Approve them one by one, or let AutoFlow publish them with Undo. It is Kjerr's counterpart to Canny Autopilot, on a free monthly allowance.
An AI merge scan reads every idea and proposes groups that ask for the same thing, with their full text side by side. A teammate picks the idea to keep; nothing merges on its own.
Insights sorts ideas and comments into problems, requests, strengths and themes, ranked by how many different people are behind each, and every count opens the quotes it came from. More on the feedback analysis tool.
Fits your stack
Two script tags put a launcher on your site that opens the board, roadmap and announcements in a side panel. One CNAME record puts the board on feedback.yourcompany.com with HTTPS fetched automatically.
The REST API reads and changes ideas, statuses, comments, votes, people, companies and announcements. Signed webhooks report every change. The MCP server lets Claude, ChatGPT, Cursor and other AI clients read the board.
Plan and MRR arrive from your product through single sign-on or the Identify API, and sit beside every RICE score on the team-only internal roadmap. Coming from Canny? Send the CSV export and a person at Kjerr loads it, with dates, votes, statuses and authors.
Users & Companies
Every person who ever posted, voted or commented, with their activity, their company and what they pay you. Filter the board by the customers who matter, and answer the ones who churn if you don't.
Reports
New feedback against the previous period, time to ship, what is still awaiting a response, and breakdowns by status, topic and source, with top submitters and top responders. How to read them is in the guide to customer feedback analysis. When the list is long, Insights sorts it: AI pools what people ask for into observations and themes, each ranked by the people behind it and linked to its ideas. That is the feedback analysis tool built into the board.
Workspaces
Each workspace is its own board, inbox, team and settings, on its own subdomain. Switch from the header, with unread counts so you know where the work is. Up to 10 per account.
Single sign-on
Sign a short token with your workspace secret and your users arrive on the board already logged in: no second password, no “confirm your email” for people you already know. The same token carries the Identify claims.
Six roles from owner to read-only, every check one lookup. The role matrix and the SSO guide are public.
Kjerr{
"email": "maya@northwind.example",
"name": "Maya Rahman",
"companyId": "nw-1042",
"companyName": "Northwind",
"plan": "Scale",
"mrr": 1240,
"exp": 1780000000
}Languages
Customers write best in their own language, and your team reads one list. The board speaks English, Portuguese, Spanish, Chinese, German, French, Polish, Arabic, Korean, Italian and Romanian, and ideas are translated between them. More on multilingual feedback.
Features
Scope
Kjerr is the feedback system: collection, voting, triage, prioritisation and follow-up. It is not a helpdesk, a survey suite or a chatbot. Nothing below is a hidden paid add-on; it is simply not in the product today:
At a glance
Everything on this card is true of the product today. Longer answers on what is Kjerr.
Kjerr is a customer-feedback tool for collecting feature requests on a public board or in a widget on your own site, letting users vote, triaging feedback in one inbox, pulling feedback out of recorded customer calls with AI, scoring priorities on a team-only internal roadmap and notifying users by email when a request changes status or ships. It intentionally excludes help centers, AI-written replies and surveys beyond a single NPS card.
Product teams at SaaS companies of any size, from startups to enterprise, that want a public feedback board, a team-only roadmap scored with RICE, and reliable follow-up emails without a help-desk suite or a per-seat bill.
Kjerr is free during early access, with every feature included and no credit card. When paid plans arrive they will be priced per workspace, never per admin seat and never per tracked user, so the number of people who post, vote or comment never changes the bill. See pricing.
Yes. Kjerr has the board, voting, duplicate merge, a public roadmap, a changelog and follow-up emails, plus a team-only RICE roadmap, a website widget with an NPS survey, a custom domain, single sign-on, Users & Companies with plan and MRR, AI Insights and AutoFlow, its counterpart to Canny Autopilot. All of it is free today, with no tracked-user or seat count. It has no helpdesk or live chat. See the Canny and Featurebase comparisons, every other side-by-side comparison, or the whole field of customer feedback tools.
No. Kjerr is free during early access with every feature included. When paid plans arrive they will be priced per workspace, so a board with ten thousand voters and twenty teammates costs the same as one with ten voters and one teammate. Tools priced by tracked users, such as Canny, bill more as more customers post, vote or comment.
Yes. AutoFlow reads calls recorded in Fireflies, Fathom or tl;dv and suggests the feature requests, bugs, pricing and usability points customers raised, then checks new ideas for duplicates. A teammate approves each suggestion, or AutoFlow publishes them with Undo. It runs on a free monthly allowance of credits. Canny Autopilot reads more sources today, including Intercom, Zendesk and Gong; Kjerr reads meeting recorders and the board itself.
Not with a built-in app. Kjerr connects through a REST API that reads and changes ideas, statuses, comments, votes, people and companies, signed webhooks for every idea, comment and vote event, and an MCP server for AI assistants. Customer data from your CRM or billing arrives through single sign-on or the Identify API as company, plan and MRR, so you can rank requests by revenue without a CRM sync.
Reading and searching need no account. The first post, vote or comment confirms an email once. Products with their own login sign users in with an HS256 JWT, which can also carry company, plan and MRR.
No surveys beyond the NPS card, no help center, live chat or AI-written replies, and no dates or scores on the public roadmap; scores live on the team-only internal roadmap. There are no built-in Jira, Linear, Slack or CRM apps; the REST API, webhooks and MCP server connect them.
AI does five jobs in Kjerr. It suggests duplicate ideas for a teammate to approve. It translates ideas, comments, topics and statuses. It sorts what customers say into observations, strengths and themes in Insights, each linked to the ideas and quotes it was counted from. It proposes a RICE score per idea on the internal roadmap, with a one-line reason, that a teammate applies or dismisses. And AutoFlow, Kjerr's counterpart to Canny Autopilot, reads calls recorded in Fireflies, Fathom or tl;dv, suggests the feature requests, bugs, pricing and usability points customers raised, and checks new ideas for duplicates; a teammate approves each one, or AutoFlow publishes them with Undo. Merges always need a click. It does not tag ideas or write replies.
Email hello@kjerr.io. A person answers.
Kjerr is free during early access, with every feature included and no credit card. When paid plans arrive they will be priced per workspace, never per admin seat and never per tracked user, so the number of people who post, vote or comment never changes the bill.