KjerrWhat a feedback board is,
and what a good feedback portal does.
A feedback board, also called a feedback portal, is a public page where users post requests, vote on them and see what the team decided. This page explains the parts of a board and how Kjerr's feedback board works.
The parts of a feedback portal
What makes a board work
- No wall before reading. Anyone can browse and search. Identity is asked for once, at the first post or vote, or never if your product signs users in.
- Duplicates caught before they exist. Suggestions while typing, merge afterwards.
- A status on everything. An idea with no status is a question nobody answered. Kjerr's Reports page counts those as "awaiting response".
- Email when it matters. Status changes and replies email the author and voters; votes do not. Every message has one-click unsubscribe.
- Privacy by default. Display names only, never email addresses; a members-only mode for boards that should not be public; a crawler policy per board.
- In the visitor's language. People write more, and better, in their own language. A board that translates what they wrote lets everyone else read it; see multilingual feedback.
Questions, answered plainly.
What is a feedback board?
A feedback board is a public web page where a product's users post feature requests and bug reports, vote on each other's posts and comment, and where the product team marks each request with a status such as Planned, In Development or Shipped. It replaces scattered requests in email, chat and support tickets with one ranked list.
What should a feedback board include?
A short title and optional details per idea, one-click voting, comments, search with duplicate suggestions, a status on every idea, a roadmap view grouped by status, a changelog for what shipped, and email to the people who asked when a status changes. Kjerr includes all of these.
Do users need an account to use a Kjerr board?
Reading and searching need no account. The first post, vote or comment asks for an email address once and confirms it with a magic link; after that the browser stays identified for a year. Products with their own login pass users through with SSO instead.
Can a feedback board be private?
Yes. A Kjerr board is public or members-only. A members-only board sends every visitor through sign-in, or through your product's SSO login, and is never indexed by search engines. It can also limit sign-in to your own email domains.
How does a feedback board handle duplicates?
Kjerr searches existing ideas while the title is being typed and offers a vote button on each match. If a duplicate is posted anyway, an admin merges it: votes de-duplicate, comments move to the surviving idea, and the old URL redirects.
Where does a Kjerr feedback board live?
At yourname.kjerr.io, with sections for Ideas, Roadmap and Announcements that can each be switched off, and an optional Topic map. Fifteen colour themes and eleven board languages are available, and each visitor can pick their language.
Keep reading
A board is one half of the customer feedback loop. For the ideas section in detail see the feature request tool; for the rest, the public roadmap and the changelog and release notes tool. Starting from nothing? Use the feature request template. A board that only colleagues can open is an online suggestion box. For the whole product on one page, read about Kjerr as a product feedback tool.
Give your users an answer.
Kjerr is free during early access, with every feature included and no credit card. When paid plans arrive they will be priced per workspace, never per admin seat and never per tracked user, so the number of people who post, vote or comment never changes the bill.