KjerrThe free Featurebase alternative:
just the feedback.
Looking for a Featurebase alternative? Kjerr, a customer feedback platform, is a lightweight alternative to Featurebase for teams that only want the feedback part: a public board with voting, duplicate merging, a status roadmap, a changelog and emails that close the loop. It has no support inbox, live chat, help center, AI agent or per-seat pricing.
Featurebase and Kjerr, side by side
| Featurebase | Kjerr | |
|---|---|---|
| What it is | Customer support and feedback platform: omnichannel inbox, live chat, AI support agent, feedback hub, roadmap, changelog, help center | customer feedback tool: board, voting, inbox, roadmap, changelog, emails |
| Pricing model | Free (1 seat); Growth $29, Professional $59, Enterprise $99 per seat per month billed yearly; AI agent $0.49 per resolution | Free: every feature. Any future paid plan is per workspace, never per seat |
| Support tools | Unified inbox, live chat, email support, SLAs, workflows | None; Kjerr is not a helpdesk |
| Help center | Yes, multilingual with AI search | No |
| AI features | Fibi AI agent, AI Copilot, AI feedback prioritization, AI translations | Two narrow uses: AI merge suggests duplicates for a teammate to approve, and ideas are translated. No agent, no copilot |
| In-app widgets | Feedback and changelog widgets | Yes: a badge, button or side tab opens the board in a side panel |
| Integrations | Slack, Discord, Intercom, Segment, Linear, GitHub, HubSpot, Jira, Zendesk, ClickUp, Zapier, API, MCP, webhooks | REST API and webhooks, SSO, Identify API, JS SDK, MCP server, Canny CSV and AnnounceKit imports |
| Single sign-on | Enterprise plan | Every workspace |
| Board languages | 40+ with AI translation | English, Portuguese, Spanish, Chinese, German, French, Polish, Arabic, Korean, Italian, Romanian; ideas translated automatically between them |
| Custom domain | Yes | Yes, on every workspace, with automatic HTTPS |
| Who asked | Customer accounts and segmentation | Users & Companies with company, plan and MRR |
| Close the loop | Automatic status emails | Status and reply emails to author and every voter, one-click unsubscribe |
Competitor prices and plan names are as published on their own pricing pages on 15 September 2026 and may have changed since; the linked page is the authority. Source: featurebase.app/pricing.
What Kjerr keeps from that list is the feedback half, for free, including a product changelog. Every other pairing is on the compare feedback tools page. Also weighing UserVoice? Read about switching from UserVoice.
Choose Kjerr if
- You already have a support tool and only need feedback, voting and follow-up.
- You want a flat per-workspace bill instead of per-seat pricing.
- You need SSO from your own product on day one.
- You prefer server-rendered pages that crawlers and slow connections can read.
Choose Featurebase if
- You want support inbox, live chat, help center and feedback in one subscription.
- You want an AI agent answering support conversations.
- You need 40+ languages.
- You rely on Slack, Jira, Linear, HubSpot or Zapier integrations.
What you get with Kjerr
Feedback boardA public board at yourname.kjerr.io where customers submit ideas, vote, comment and attach screenshots and files. Reading and searching need no account.
Duplicate detection and mergeSimilar ideas appear while someone types a title, with a vote button beside each. Admins merge duplicates: votes de-duplicate, comments move and the old URL redirects.
AI mergeA scan reads every idea on the board and suggests groups of duplicates with their full text. A teammate picks the idea to keep and approves or dismisses each suggestion; nothing merges on its own.
InsightsWith a switch per board, AI reads every idea and the customers' comments on it and sorts what they say into observations (problems and requests), strengths (what people value) and themes, ranked by how many distinct people are behind each. Every count opens the ideas and quotes it came from.
RoadmapIdeas grouped by status in four columns: Under consideration, Planned, In Development and Shipped. Statuses can be renamed, recoloured and reordered, and each visitor sorts the columns by most voted or newest.
Announcements (changelog)Product update posts with categories, emoji reactions, comments, search by text and date, and a verified email subscription.
Close-the-loop emailsA status change or an admin reply emails the idea's author and every voter under your workspace name, with a one-click unsubscribe. Votes never send email, and a teammate can change a status without the email when it is only housekeeping.
Admin inboxOne triage screen for the team and a personal queue for each teammate: My inbox, All ideas and Done. Follow an idea, @-mention a colleague, and work with keyboard shortcuts, replies with attachments, internal notes, private tags and drafts that survive a misclick.
Users & CompaniesEveryone who posted, voted or commented, with their activity, company, plan and MRR from Identify claims. Saved segments, merge with undo, GDPR delete, JSON export.
ReportsFeedback volume over time and by source, time to ship, awaiting-response counts, breakdowns by status, topic and source, top submitters and top responders. Every chart links into the inbox and exports CSV and PNG.
WorkspacesOne login, up to ten separate workspaces, each with its own board, inbox, team and settings. Deleted workspaces can be restored for 30 days.
Team rolesSix roles from Owner to Read-only, with a public permission matrix at /docs/roles, invitations by email and an audit log.
Single sign-on and IdentifyYour product signs an HS256 JWT and users arrive on the board logged in, carrying company, plan, MRR, language and country. The same claims can be posted server to server.
WidgetA launcher on your own site, a badge, a button or a side tab, opens the board in a side panel: ideas, roadmap and announcements, with a count of unread announcements. Two script tags to install, six colour palettes, your own CSS, and several widgets per workspace.
NPS surveyA card the widget shows on your own site: how likely are you to recommend us, 0 to 10, then one follow-up worded for promoters, passives or detractors. Delay, page rules, who is asked and the cadence are yours to set; Reports shows the score, the split, the trend and every comment, and a detractor's answer can email the team.
Custom domainPut the board on your own address, like feedback.yourcompany.com: one CNAME record, a free HTTPS certificate fetched automatically, and the yourname.kjerr.io address keeps working and sends visitors over.
API and webhooksA REST API at /api/v1 reads and changes ideas, statuses, comments, votes, people, companies, topics and announcements with a secret key from Settings → API; read-only keys too. Signed webhooks (Standard Webhooks) tell your server when an idea, comment or vote changes.
Internal roadmapTeam-only roadmaps, one or several, that score ideas with RICE (Reach × Impact × Confidence ÷ Effort) or factors and weights you define, with the votes, companies and MRR behind each idea beside the score. An effort budget draws the line where it runs out; AI can propose scores a teammate applies or dismisses; saved views share as read-only links. Nothing on it is shown to customers.
TopicsPublic tags voters put on ideas, with a per-idea limit and a rule for who may assign them. Optional colour-coding from 52 colours, and an optional Topic map section that charts how many ideas each topic holds.
Idea formThe Suggest an idea form is yours to edit: labels, placeholders, which fields are required, and up to eight extra one-line or paragraph fields beside the title and details.
Board access and crawlingEach board is public or members-only, can limit sign-in to your own email domains, and chooses whether search engines, AI crawlers, or nobody may index it.
Themes and languagesFifteen colour themes, four text sizes, and a board language of English, Portuguese, Spanish, Chinese, German, French, Polish, Arabic, Korean, Italian or Romanian that each visitor can switch.
Automatic translationIdeas are translated into all eleven board languages as they are added, so each visitor reads the board in their own language. Comments, topic names and status names can be translated too. Switches per workspace, off by default.
Screenshots and filesUp to five files of 10 MB each on any idea or comment: images, PDF, EML, TXT, LOG, CSV, JSON, HAR, ZIP, DOCX, XLSX, PPTX and MP4. Images can be pasted or dropped.
ImportsIdeas from a Canny CSV export keep their dates, votes, statuses and authors. A changelog from AnnounceKit moves over post by post with its text, category, publication date and pictures; drafts stay drafts. Both are loaded for you by a person at Kjerr.
MCP serverClaude, ChatGPT, Codex, GitHub Copilot, Cursor, Microsoft Copilot and other MCP clients connect to https://kjerr.io/mcp with OAuth 2.1 and read ideas, votes, comments and statistics through seven read-only tools. Switched on per workspace under Settings → Integrations.
Meeting recordersFireflies, Fathom and tl;dv connect with their API key. Kjerr pulls each recorded meeting with its summary, action items and transcript, and AI lists the feedback customers gave in it; a teammate adds each point to the board as an idea, or skips it.
AutoFlowAI reads the connected sources and suggests ideas (new features, bugs, pricing, usability) and duplicate merges in one inbox, reviewed by a teammate or published automatically with Undo. One credit per meeting read or duplicate check, from a free monthly allowance.
Questions, answered plainly.
What is a simpler alternative to Featurebase for feedback only?
Kjerr is a lightweight alternative to Featurebase for teams that only want the feedback part: a public board with voting, duplicate merging, a status roadmap, a changelog and emails that close the loop. It has no support inbox, live chat, help center, AI agent or per-seat pricing.
What does Featurebase have that Kjerr does not?
A support inbox, live chat, an AI support agent, a help center, surveys of feedback sentiment, AI prioritization and integrations with Slack, Jira, Linear, HubSpot, Zendesk and Zapier. If you want support and feedback in one tool, choose Featurebase.
How is Kjerr priced compared to Featurebase?
Featurebase charges per seat per month, billed yearly, from $29 on Growth to $99 on Enterprise, plus $0.49 per AI resolution. Kjerr is free, and any future paid plan will be priced per workspace, so adding a teammate never changes the bill.
Does Kjerr have a changelog like Featurebase?
Yes. Announcements is a changelog with categories, reactions, comments, search and a verified email subscription. The same announcements show in the widget on your own site, with an unread count on the launcher.
Does Kjerr support SSO without an enterprise plan?
Yes. Every workspace can sign users in with an HS256 JWT signed by your product, and the same token carries company, plan and MRR for Users & Companies.
Give your users an answer.
Free, with every feature. No seats to count.